Effective Date: 01/12/2024
At KT Sugers, we value your satisfaction and aim to provide the best quality products. If unsatisfied with your purchase, this policy outlines the conditions and procedures for returns and refunds.
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- Eligibility for Returns
Products are eligible for return under the following conditions:
The product is defective or damaged during transit.
The delivered product does not match the description or specifications provided at the time of purchase.
The return request is made within 3 days from the date of delivery.
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- Non-Returnable Items
The following items are not eligible for return:
Products that have been used, opened, or tampered with.
Perishable items or products with a limited shelf life.
Custom or special-order items.
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- Return Process
To initiate a return:
Contact Us: Email sms4utogo@gmail.com or call 04923 208208 with your order details, including the reason for the return.
Approval: Once approved, you will receive instructions on how and where to send the product.
Shipping: The product must be securely packaged and shipped back to us.
Shipping Costs: Return shipping costs are the responsibility of the buyer unless the return is due to a defect or error on our part.
Inspection: Upon receiving the returned product, we will inspect it to verify the issue.
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- Refund Policy
Refunds will be processed under the following terms:
Approved refunds will be issued using the original payment method.
Refunds will be processed within 7 business days of receiving and inspecting the returned product.
If the original payment method is unavailable, alternate arrangements will be made.
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- Exchanges
If you prefer an exchange instead of a refund, we will replace the defective or damaged product with the same or similar item, subject to availability.
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- Cancellation Policy
Orders can be canceled only if the cancellation request is made before the product is shipped.
If the product has already been shipped, the standard return process applies.
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- Contact Us
For any questions or assistance regarding our Refund and Return Policy, please reach out to us:
Email: sms4utogo@gmail.com
Phone: 04923 208208
